Refund Policy

At Danialnen Enterprise, we stand behind the quality of our jackets and want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward refund policy to ensure your peace of mind.

Eligibility for Refund

To be eligible for a refund, please note the following conditions:

1. Initiate Within 30 Days: You must initiate the refund process within 30 days of receiving your order.

2. Unworn and Unused: The item must be in its original condition, unworn, unused, and with all tags and packaging intact.

3. Proof of Purchase: A valid proof of purchase (order number, receipt, or invoice) is required for all refund requests.

How to Initiate a Refund

To initiate a refund, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team at service@danialne.com with your order number and the reason for the refund request.

2. Return Authorization: Once your request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.

3. Return the Item: Pack the item securely, include the RA number, and ship it to the address provided in the instructions.

4. Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, the refund will be processed, and you will be notified via email.

Refund Method

Refunds will be processed using the original payment method. Please allow 30 business days for the refund to reflect in your account.

Exclusions

Please note that the following items are not eligible for a refund:

• Custom or Personalized Items: Items that have been customized or personalized are non-refundable unless there is a defect or error on our part.

• Final Sale Items: Items marked as final sale are non-refundable.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team at service@danialne.com. We are here to assist you and ensure your satisfaction with every purchase.